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Q1 2005
Why IT Value Management (ITVM) Matters
Business leaders understand that performance measurement is a critical
component of effective management. Identifying key performance indicators to
improve predictability, for example, has propelled organizations such as
Wal-Mart and GE to market leadership status.
Similarly, IT performance metrics clearly demonstrate operating efficiency.
In responding to the need to do “more with less” over the last few years, many
CIOs reduced their Total Cost of Ownership (TCO) in every possible way. “Doing
things right” meant running the most efficient operation based on cost, service
level and project performance metrics as measures of success. Yet for countless
organizations, successfully lowering TCO failed to drive maximum IT value.
In fact, Alinean research shows that more than 90 percent of companies
recognize that historical performance metrics are inadequate, and more than half
are debating how to better measure business value effectiveness rather than
standalone IT efficiency. More importantly, as cost cutting gives way to
increased spending and innovative investments, CIOs’ responsibilities will shift
to derive maximum effectiveness: driving growth and proving business returns on
IT investment beyond mere cost savings.
Alinean has developed an index that compares companies Economic Value Add
(EVA, an overall measure of corporate financial performance) relative to IT
dollars spent. This Return on IT (ROIT™) index measures IT efficiency and
effectiveness, rewarding companies with higher profitability and lower spending
with the highest rankings. (The current top companies, the SearchCIO 200, are
available at
http://searchcio.techtarget.com/cio200/0,294738,sid19,00.html.)
Recent measures show that the top 10 percent of performing U.S. companies
with more than $1 billion in revenue (noted as “Great” in Figure 1) have a 95
percent correlation between IT spending and EVA, with an average ROIT that is
more than three times the average profitable company’s (noted as “Good” in
Figure 1). In other words, these top performers produce three times more
shareholder value per IT dollar spent.
| ROIT
Rank |
Selection Criteria |
Average ROIT Score
(EVA / IT Spend) |
Correlation between
EVA and IT Spend |
|
Great |
Top 10% |
522% |
0.95 |
|
Good |
Positive ROIT™ |
159% |
0.70 |
|
U.S. Database |
All Companies |
-3% |
0.48 |
|
Poor Performers |
Negative ROIT™ |
-233% |
-0.33 |
|
Figure 1: Leading companies are achieving
significantly greater correlation and value from IT spending
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Research from 2004 indicates that ROIT leaders have begun to invest in IT at
more than double 2003’s spending levels, and preliminary research shows this
trend is continuing and expanding in 2005. Reversing the cutbacks of 2001
through 2003, where superior performers cut spending more than their peers,
today’s agile leaders are expanding investments more than others in recognition
of growing business opportunities and the need to proactively invest to catch
the next wave of economic success.
Those who expand current performance measurement systems for IT to better
measure and manage IT spending effectiveness – rather than just efficiency –
will enjoy similar benefits. Those who remain focused on antiquated metrics will
lag behind competitors in two ways: the amount of money invested in IT and the
leaders’ commitment to “doing the right things right.” In short, CIOs must
measure the bottom-line business value IT has for the entire organization, to
ensure competitive advantage.
The development of IT value management competency is a rapidly evolving journey,
not an event. The good news is that there are entry points for all
organizations. Those that learn and adapt quickly can dive in and establish a
formal IT value management office with a vision for fully-integrated
post-deployment value measurement. Others can derive significant value through a
more conservative approach using value measurement training, engaging
independent value experts for tough decisions, or running proof of concept
pilots for validation.
As companies’ budget priorities and accounting has become more scrutinized, IT
executives’ mandates have shifted. Companies are in the middle of a wholesale
shift from a cost-based to a value-based approach, requiring new thinking and
measurement metrics. Those quickest to adapt will be the quickest to profit, and
laggards risk the competition surpassing them.

The ROI of Server Consolidation
There’s a huge opportunity for IT budget savings by reducing IT labor
requirements – primarily administration and support. In fact, more than 70
percent of the total cost of ownership (TCO) for typical data centers is
for labor or equivalents (outsourced services). The high cost of labor,
particularly performing mundane administrative and support tasks, is one
of the key reasons why little of the IT budget is left for innovative
projects that can help deliver competitive value.
Server consolidation is one of the most effective ways to lower TCO of a
company’s data center. Typically performed via one of four strategies,
these server consolidation methods can be applied independently or
simultaneously.
Physical consolidation – Collecting servers distributed across
multiple remote/branch offices and business units into a central data
center.
Pros: The team can improve configuration control by restricting
server access, and strengthening business resilience through the superior
data center infrastructure and security. It can also eliminate the cost of
moves, adds, and changes (MACs), as well as break-fix maintenance and
support by eliminating travel time and expenses.
Physical consolidation can help the team reduce complexity and more easily
standardize purchases, configurations and management best practices. Costs
to implement physical consolidation are low, consisting of network
enhancements to support the centralization, data center build-out to
support the consolidation, and physically moving the servers. Ultimately,
IT labor savings can reach 10 percent.
Cons: The risks are performance degradations due to poor network
planning and business resilience risks by having all of the server assets
in “one basket,” particularly if the data center does not have adequate
recovery plans.
Re-hosting – Porting from older legacy platforms and operating
systems to newer solutions often results in consolidation, as fewer new
high-performance systems are typically needed to support the workload.
Pros: Depending on the legacy system’s age, older and often
expensive support and maintenance contracts can be eliminated. Since the
number of administrators and support labor is usually correlated to the
number of individual servers, having fewer servers generates proportional
administration and support labor savings.
Migrating the operating system to a newer version enhances availability,
security, management features and performance, and provides better upgrade
options – improving potential business value and adaptability of the
server infrastructure.
Cons: If the proposed system for re-hosting is not compatible with
the prior systems, the application may require porting to another
platform, custom code rewrites, procedures and data migration. Porting
costs are often underestimated and can be expensive.
Logical consolidation – When deployed, individual servers are often
configured into individual server “islands” with 40 percent or more
headroom to allow for changes in workload and growth. Using logical
consolidation, on a single server or pool of clustered servers, hard
partitions can be established for the operating system, application,
processors and memory requirements so that these individual server
“islands” are pooled onto a single server or cluster. Using this method,
fewer servers are needed because headroom is reduced and the applications
are hosted on a single cluster. As needs change, the team can change the
partitions to allocate more resources as needed for workload demand
changes, and upgrade a single cluster to support overall workload demands
as opposed to managing moves, adds and changes physically on multiple
“islands” of individual servers.
Pros: Logical consolidation on a shared server can save 40 percent
or more of overhead headroom, and a proportional decrease in server
assets. This can lead to a similar reduction in administration and
support. Additional benefits include fewer server software licensing
requirements, lowered maintenance and support contract costs, and
facilities expenses.
Cons: Logical consolidation requires manually managing the hard
partitions, made difficult in a dynamic environment where workloads change
frequently. This process can be difficult and can introduce management
burden and complexity.
Many business units will not support logical consolidation where they must
share servers, and will need to be “sold” on the business merits of
consolidation and assured that service levels will hold steady or
increase. Having more eggs in one basket increases the importance on
availability and business resilience in planning and best practices.
Workload optimization – The server operating system (such as with
HP-UX11i’s virtualization features) or third party utilities (such as
EMC’s VMWare) can be configured to intelligently manage server resource
allocation based on workload demands. Partitions can be established based
on demand and schedule rules, and the system takes care of the rest,
allocating computing power to automatically meet needs.
Pros: Fewer CPUs, and in turn, fewer servers are needed to support
multi-application workloads. For multi-application portfolios, this
approach maximizes asset utilization and consolidation, reducing software
licensing requirements, facilities costs and labor – saving 40 percent or
more based on the application profiles. Typically, fewer smaller
applications with peaks at different times drive the highest
consolidation. Because the system manages workloads and partitions,
administration and support are minimized.
Cons: Establishing workload optimization configuration and rules
will take some time and can be complex, requiring professional services
assistance. As with logical consolidation, business unit apprehensions and
business resilience best practices apply.
|
Application Portfolio
Scenarios |
Applications
in the Portfolio |
CPUs Needed
During Normal Operations |
CPUs Needed
During Peak Operations |
% of Apps
that Peak at Same Time of Day |
CPUs without Workload
Optimization
(Islands Scenario) |
CPUs with Workload
Optimization |
CPU’s Saved |
% CPUs Saved |
| Single application |
1 |
2 |
8 |
100% |
8 |
8 |
0 |
0% |
| Few small applications |
5 |
0.5 |
2 |
50% |
10 |
7 |
3 |
30% |
| Many medium applications |
10 |
2 |
8 |
50% |
80 |
50 |
30 |
38% |
| Few applications where 2 workloads peak at once |
3 |
1 |
5 |
66% |
15 |
11 |
4 |
27% |
| Many small applications |
10 |
0.25 |
0.75 |
40% |
8 |
5 |
3 |
38% |
| Few large applications |
2 |
5 |
25 |
50% |
50 |
30 |
20 |
40% |
| Many applications, workloads peak at different
times |
10 |
2 |
6 |
25% |
60 |
30 |
30 |
50% |
|
Using workload analysis, standard and workload
optimized environments show where the maximum
consolidation savings could be achieved via workload optimization. |
The ROI Analysis
The right consolidation decision takes careful analysis of current TCO, proposed
consolidation options and architectures, required investments, and potential
savings. Because the analysis is complex, internal IT teams should consult with
independent analysts and performance benchmarking sites (such as
www.spec.org) and put vendors
to task (with requisite scrutiny), to help propose and analyze current
opportunities and various consolidation options.
Comparing the solutions’ TCO and service levels head-to-head with a TCO analysis
tool can provide the team with visibility into potential savings, and provide
justification needed to empower the business to make the right decision. 
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About Alinean
Alinean helps CIOs, consultants and vendors align IT spending and business
performance through research methodologies and customized software tools, which
quantify the value of technology investments. Its new certification courses help
IT executives measure and communicate the ROI of IT, and equip vendors with the
ROI-driven selling skills and tools to close deals faster. For more information
on Alinean, its tools and its new certification courses, please call
407.382.0005 or visit www.alinean.com.
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